Map of the World in orange

Wilson Learning Americas

Wilson Learning Logo
Global Sites 

Developing Your Workforce in Challenging Times

Employee Engagement is Critical to Achieve High Performance and Fulfillment

In uncertain times, it is more important than ever for organizations to build for the future—engaging, retaining, and developing talent in an environment that promotes ongoing learning as a critical component of organizational success.

Investing in the development of individual and work team potential increases workforce engagement and enhances the value of employee contributions to the achievement of enterprise goals.

Click here for a comprehensive list of our workforce development offerings

      Workplace Training Competencies

      Employees need to develop personal and work competencies that drive productivity and performance across the organization. To optimize employee engagement and workforce performance, key skills and behaviors are required. (Expand the headers and bullets below for a list of the competencies for success and Wilson Learning's related content.)

      Communication Skills

      • Employees with effective communication skills are able to communicate clearly, concisely, and openly while maintaining positive relationships with others.
      • Listen actively to learn and understand
        Programs & Services Description
        Communicating with Purpose Teaches skills that facilitate and promote good communication in business. Participants explore common obstacles to effective business communication and examine a proven model for facilitating it.
      • Demonstrate empathy with others
        Programs & Services Description
        Working Styles Provides proven interpersonal versatility skills for identifying the various Social Styles in the workplace, then adapting their own behavior to work more effectively with co-workers.
      • Manage conflict effectively
        Programs & Services Description
        Managing Styles in Conflict Teaches various Social Style back-up behaviors, and how to manage tension in the workplace. Participants learn to select and use appropriate strategies for improving interpersonal relationships, team performance, and workplace communication.
      • Negotiate with others to achieve individual and work team goals
        Programs & Services Description
        Negotiating to Yes Teaches principled negotiation, in which participants focus on the interests (as opposed to the positions) of both themselves and their constituents. The course builds skills in questioning, listening, persuading, strategizing, problem solving, and countering unfair tactics.
      • Demonstrate versatility in adapting to others’ interpersonal styles - social styles
        Programs & Services Description
        Building Relationship Versatility An interpersonal versatility skills program designed to foster stronger relationships and increased collaboration. Participants learn to better understand differences in others' behavior and discover ways to increase their versatility by temporarily adapting their behavior to improve communication and reduce conflicts.
        Global Effectiveness Helps staff understand the effect of five cross-cultural dimensions of business interaction and learn techniques and skills to improve business communication with other cultures and countries.
      • Plan and deliver effective presentations
        Programs & Services Description
        UPFRONT: Persuasion Through Presentation Provides participants the ability to construct and deliver persuasive presentations. The course offers a balance between enhancing content development and mastering the delivery techniques necessary to persuade an audience.
      • Effectively communicate with people of different cultures and/or in other countries
        Programs & Services Description
        Global Effectiveness Helps staff understand the effect of five cross-cultural dimensions of business interaction and learn techniques and skills to improve business communication with other cultures and countries.

      Critical Thinking

      • Employees who possess effective critical thinking skills are able to analyze and interpret information, solve problems, and generate innovative ideas.
      • Gather and interpret information and draw sound, actionable conclusions
        Programs & Services Description
        Turning Information into Sales Provides tools that enable participants to add value by presenting high-quality solutions to their stakeholders—solutions that address critical success factors and help stakeholders foresee and deal with potential barriers to change within the organization.
      • Manage projects effectively
        Programs & Services Description
        The Effective Project Manager Helps individuals develop their understanding of the two key factors in effective project management—the task and the people components. Participants learn a basic process for leading project teams and increase their skills through interactive activities.
      • Generate innovative ideas individually or as part of a team
        Programs & Services Description
        Innovation in Action Series Provides tools, skills, and processes for individuals, teams, and work groups to generate new ideas and implement innovative solutions.
      • Create and execute action plans to achieve goals and objectives
        Programs & Services Description
        Setting Goals for Success Focuses on proven goal-setting processes, best practices for linking goals to strategy execution, and the importance of setting goals that address both performance and fulfillment considerations.

      Personal Leadership

      • Employees with effective personal leadership skills take responsibility for their own development; take initiative; manage emotions to avoid stress and conflict with managers, peers, and customers; and know when and how to take appropriate risks.
      • Develop own skills and abilities to increase value to the organization and enhance personal and professional growth
        Programs & Services Description
        The Effective Project Manager Helps individuals develop their understanding of the two key factors in effective project management—the task and the people components. Participants learn a basic process for leading project teams and increase their skills through interactive activities.
        Leading from Within Helps individuals identify their leadership philosophy and beliefs and then recognize the gaps between their beliefs and their actions. The course provides the processes and tools to lead from personal reference points, and develops leadership skills that advance personal capability.
        Networking for Success Teaches employees how to build effective business networks. Participants learn how to evaluate the effectiveness of their networking efforts, how to make meaningful contacts, how to enter existing groups, and how to demonstrate their competence and character.
      • Manage emotions to build relationships, resolve disagreements without conflict, and cope with stress
        Programs & Services Description
        Building Relationship Versatility An interpersonal versatility skills program designed to foster stronger relationships and increased collaboration. Participants learn to better understand differences in others' behavior and discover ways to increase their versatility by temporarily adapting their behavior to improve communication and reduce conflicts.
        Working in Challenging Times Helps individuals understand and manage their own reactions and self-talk about change. They develop a sense of personal accountability for realizing the positive potentialities in change. The focus is on moving forward—both as an individual, and in dialogue with coworkers.
      • Act with integrity and courage
        Programs & Services Description
        Leading from Within Helps individuals identify their leadership philosophy and beliefs and then recognize the gaps between their beliefs and their actions. The course provides the processes and tools to lead from personal reference points, and develops leadership skills that advance personal capability.

      Effective Teamwork

      • Employees who are members of virtual teams, cross functional or internal teams with effective teamwork skills are able to accept shared responsibility, freely share information and ideas, respect and value the contributions of others, act cooperatively to resolve differences, give and receive feedback to improve own and team’s performance, know how to lead a team through goal setting and planning, and execute the team’s responsibilities on time and within budget.
      • Build trust and credibility with other team members
        Programs & Services Description
        High Performing Virtual Teams This series of interactive facilitated webcast modules introduce participants to the meaning, value and challenge of working virtually. Specific tools and techniques for ensuring success are introduced and practiced.
      • Listen to others’ ideas and viewpoints
        Programs & Services Description
        Communicating with Purpose Teaches skills that facilitate and promote good communication in business. Participants explore common obstacles to effective business communication and examine a proven model for facilitating it.
        High Performing Virtual Teams This series of interactive facilitated webcast modules introduce participants to the meaning, value and challenge of working virtually. Specific tools and techniques for ensuring success are introduced and practiced.
      • Think critically to solve problems and evaluate ideas
        Programs & Services Description
        High Performing Virtual Teams This series of interactive facilitated webcast modules introduce participants to the meaning, value and challenge of working virtually. Specific tools and techniques for ensuring success are introduced and practiced.
      • Value differences in interpersonal and innovation styles
        Programs & Services Description
        High Performing Virtual Teams This series of interactive facilitated webcast modules introduce participants to the meaning, value and challenge of working virtually. Specific tools and techniques for ensuring success are introduced and practiced.
        Innovation in Action Series Provides tools, skills, and processes for individuals, teams, and work groups to generate new ideas and implement innovative solutions.
        Building Relationship Versatility An interpersonal versatility skills program designed to foster stronger relationships and increased collaboration. Participants learn to better understand differences in others' behavior and discover ways to increase their versatility by temporarily adapting their behavior to improve communication and reduce conflicts.
      • Understand and apply team strategies for resolving differences
        Programs & Services Description
        High Performing Virtual Teams This series of interactive facilitated webcast modules introduce participants to the meaning, value and challenge of working virtually. Specific tools and techniques for ensuring success are introduced and practiced.
        Managing Conflict Helps participants understand the nature of conflict in an organization and typical behavioral responses associated with conflict. Participants identify and discuss their personal attitudes and beliefs about conflict, then discover the power of a win-win mindset in the context of conflict resolution.
      • Lead a team for success by managing the team’s work, facilitating idea generation and discussion, and communicating team progress
        Programs & Services Description
        High Performing Virtual Teams This series of interactive facilitated webcast modules introduce participants to the meaning, value and challenge of working virtually. Specific tools and techniques for ensuring success are introduced and practiced.
        Setting Goals for Success Focuses on proven goal-setting processes, best practices for linking goals to strategy execution, and the importance of setting goals that address both performance and fulfillment considerations.
        Meeting Leadership Challenges Provides valuable insights into the many challenges that team leaders face and explores the conditions that promote performance with fulfillment.

      Resources for Achieving Workforce Success

      Wilson Learning is a global leader in workforce training and development focused on increasing productivity and performance. We offer resources to develop the employee and team skills, insights, and knowledge needed to build an effective, high-performing workforce and teams.

      Our comprehensive approach includes proven research-based programs, innovative custom solutions as needed, and the use of contemporary technology to enhance, reinforce, and follow up on training experiences.

      As you evaluate the overall performance of employees at all levels of your organization, you need to evaluate how well your workforce and teams are prepared for meeting current business challenges, including thriving in changing times, contributing value as team members and leaders, generating innovative ideas, and acting with drive and initiative to execute their unit’s plans and goals.

      To assess your employees' and teams' readiness, ask yourself these key questions:


      Ask Yourself Wilson Learning's Capabilities
      Do your employees understand your strategy and organizational goals? Strategic Alignment sessions
      Do you have the right talent with the right skills to implement the organization’s strategy? Assessment of worker readiness, strengths, and gaps
      Do you have the right development programs and path for your organization’s workforce and teams? Skill building combined with the motivation and mindset to change behavior
      Do you have experienced facilitators to deliver your training and development programs? Professional, experienced facilitation; certification for in-house resources as requested
      Are you maximizing the return on your development investment? Sustainability and reinforcement that advances performance
      Are your managers equipped to coach the workforce to achieve the organization’s goals? Coaching and implementation preparation for managers and leaders
      Do you have an effective evaluation method to determine the business impact of your programs and initiatives? Measurement and evaluation systems to quantify business value


      Workforce Development articles and papers