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Assessment Services

A successful performance improvement initiative requires having the right information provided at the right time in way that is easy to use. The quality and quantity of this information often means the difference between an initiative’s success and failure.

Wilson Learning’s Assessment Services are designed with a single goal in mind: to help you make better selection and development decisions by providing you with better information. We help eliminate guesswork by ensuring you have pertinent information about your employees AND focused insight into what that information really means for achieving your organization’s performance improvement goals.

Whether the need is competency modeling, selection tools, 360 degree feedback, or impact evaluation, our Assessment Services provide the data-driven direction you need to unleash the full performance potential of your human resources.

Specifically, our Assessment Services drive your performance improvement efforts by helping you address the following questions – click on the links below to learn more:

How do you define successful performance for your employees?

A clear ‘success profile’ is key to any performance improvement initiative – it defines the target state of performance your organization wishes to achieve.

Competency Modeling

Competency models clarify what behaviors are necessary for success in a role and set the foundation for selection and development tools that can lead to improved business results. Our comprehensive competency models – which reflect our points-of-view regarding Leadership, Sales Leadership, and Sales – can easily be tailored by our experts to reflect the critical requirements for success in your target roles. Click to learn more.

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Are you selecting/promoting employees who will likely be successful?

Hiring/promoting people who most closely match a job’s success profile will result in improved speed to proficiency.

Interviewing for Selection™

Part of our Leading for Performance leadership development series, Interviewing for Selection is a one-day program that offers leaders behavioral interviewing skills that have been proven to dramatically enhance an organization’s employee selection process. Click to learn more.

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What are your employees’ current skill/knowledge levels – and are those levels sufficient?

Like two points on a map, understanding where your employees are (current performance) and where you want them to be (target performance) will help you design the best performance improvement path.

Salesperson Navigator™

This comprehensive 360-degree feedback process employs multiple sources of input to identify salesperson strengths and development opportunities using our key Sales Superiority competency model. Salesperson Navigator can easily be customized to meet your organization’s specific needs. Feedback and interpretation of the results are given in a development planning session, which can be facilitated in-person or through a Webcast. The individual report includes recommendations and resources to support developing or improving the salesperson’s highest-priority sales skill needs. Results can also be aggregated to look at group-level strengths and development opportunities. Click to learn more.

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Sales Leader Navigator™

This 360-degree feedback process is for sales leaders at all levels. It evaluates the leadership skills that a successful sales leader needs based on Wilson Learning’s flexible Integrated Sales Leadership competency model —which can be quickly and easily customized to meet your organization’s specific needs. As with Salesperson Navigator, feedback and interpretation of the results from the survey are given in a development planning session, which can be facilitated in-person or through a Webcast. The individual report includes recommendations and resources to support developing or improving the leader’s highest-priority skill needs. Results can also be aggregated to look at group-level strengths and development opportunities. Click to learn more.

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Leader Navigator™

This comprehensive 360-degree feedback process identifies leadership strengths and development opportunities using our Integrated Leadership competency model. Leader Navigator versions are available for all levels of leadership – from first-level Supervisors to Executives – and are easily customized to meet your organization’s specific needs. Feedback and interpretation of the results are given in a development planning session, which can be facilitated in-person or through a Webcast. The individual report includes recommendations and resources to support developing or improving the leader’s highest-priority sales skill needs. Results can also be aggregated to look at group-level strengths and development opportunities. Click to learn more.

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Course-Related Assessments

The following multirater assessments enhance the learning experience by providing participants with specific behavioral feedback that is closely tied to key skill areas addressed in the associated courses.

Customer Relationship Inventory™

A multirater assessment that gives salespeople greater insight regarding specific sales skill levels, as perceived by their customers. Implemented as part of The Counselor Salesperson or standalone, salespeople (and sales groups) can better target their development efforts for maximum results.

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Growth Leadership Inventory™

A multirater assessment that measures a leader’s skill in building a strategically-oriented, collaborative culture. Based on feedback from one’s manager, direct reports, and peers, the user is given specific and insightful information regarding his or her skill levels in the areas of Collaborative Culture, Shared Vision, and Mutual Influence. Can be used as part of Leading for Growth or standalone.

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Leader Manager Inventory™

A multirater assessment that provides a detailed picture of a leader’s skill in balancing five key leadership practices – Direction, Goals, Feedback, Recognition, and Support. Based on feedback from one’s manager and direct reports, the user is given specific and insightful information regarding his or her skill levels in helping employees experience performance with fulfillment. Can be used as part of The Leader Manager or standalone.

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Sales Leader Manager Inventory™

A multirater assessment that provides a detailed picture of a leader’s skill in balancing five key leadership practices – Direction, Goals, Feedback, Recognition, and Support. Based on feedback from one’s manager and direct reports, the user is given specific and insightful information regarding his or her skill levels in helping employees experience performance with fulfillment. Can be used as part of The Sales Leader Manager or standalone.

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Social Styles Profile™

As a fundamental element of Wilson Learning’s Building Relationship Versatility and The Versatile Salesperson courses, this assessment provides illuminating insight regarding both the participant’s Social Style and versatility in dealing with others who have different Social Styles. The assessment is completed by five co-workers or customers and results are shared during the course. Participants use this information as a basis for modifying their interaction approach to enhance communications and relationships with others.

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Have your performance improvement initiatives yielded the desired impact?

Impact evaluation can help ensure that you are moving in the right direction and getting a reasonable return on your performance improvement investments.

Impact Evaluation Services

Our Impact Evaluation services are designed to answer a deceptively simple question – did you get the desired result from your performance improvement efforts? Impact Evaluation options include post-course Impact Surveys, which measure behavior and performance changes; Opportunity Reviews that examine employees’ performance changes using a case study approach; and Business Metrics Analysis, a research-based approach that determines the effects of your performance improvement effort on your specific metric of interest (e.g., revenue, quota, productivity). All of our Impact Evaluation services can be customized to address your specific needs. Click to learn more.

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